Returns & Exchanges

Due to the perishable nature of our fresh seafood, we strive to ensure every order arrives in peak condition; however, we offer full replacements or refunds for any products that do not meet our rigorous quality standards upon delivery.

1

Inspect Your Order

Upon delivery, please immediately inspect your seafood for quality and temperature. Any concerns must be reported within 4 hours of receipt to qualify for a return or refund.

2

Document Issues

Take clear photographs of the product and the packaging, including the delivery label, to help our quality control team assess the claim.

3

Contact Support

Email our customer service team at support@claudiosseafoods.com.au with your order number, photos, and a brief description of the quality concern.

4

Resolution Processing

Our team will review your request and issue a store credit, refund, or schedule a replacement delivery within 24-48 business hours.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing